Privacy Policy
This policy explains how personal information is handled when you visit Rise Sportswear, request a design or quote, create an account or place an order.
Information you provide
We collect information you submit, such as your name, email address, phone number, team or organisation, delivery location, design preferences, sizes, names and numbers, artwork, budget and deadline. If you create an account or place an order, we also handle account information, quotes, order history and payment-status records. Only share other people's details or artwork when you have permission to do so.
Website and advertising data
Our website includes the Meta Pixel. When it loads, Meta may receive information about your visit, such as pages viewed, your IP address, browser or device information and cookie identifiers. This can support advertising measurement and personalisation, and Meta may associate the activity with your Meta account. The website also uses technical information needed for account access, security and error diagnosis. See our Cookie Policy for more information.
How information is used
We use your information to respond to enquiries, prepare designs and quotes, communicate payment instructions, produce and deliver teamwear, provide account and order support, and protect the website. Where applicable, we rely on fulfilling a contract or taking steps at your request, legal obligations, legitimate interests such as security and customer service, or consent where the law requires it.
Who receives information
Information may be shared with service providers involved in hosting, account access, email delivery, production, shipping and payment handling, to the extent needed for their work. Production partners may receive the order specifications, artwork and contact or delivery details needed to fulfil an order. Meta receives data through its pixel under its own privacy terms. We may also disclose information when required by law or to protect legal rights.
Retention and security
Information is retained as needed to handle enquiries and orders, maintain business records, meet legal obligations and resolve disputes. Retention depends on the type of record and applicable requirements. We use access controls and other safeguards to protect information, but no online service can guarantee absolute security.
International processing
Our providers and production partners may process information in countries other than your own. Privacy protections can differ between countries. Where required by applicable law, appropriate safeguards must be used for international transfers.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to certain processing, or withdraw consent. Some records may need to be retained for legal or order-related reasons. Advertising disclosures may be considered sharing under certain US state privacy laws. You can contact us about these rights by replying to our correspondence or using the website enquiry form. You may also have the right to complain to your local privacy regulator.
Children and team information
Team orders may include youth sizing or player names supplied by an adult team representative. Do not submit unnecessary information about children. Parents, guardians or authorised representatives can contact us about information included in a team order.
Contact and updates
To ask a privacy question or make a request, use the website enquiry form and identify it as a privacy request, or reply to existing correspondence from Rise Sportswear. Do not include passwords or bank account information. We may update this policy as our services or legal requirements change.